Returns, Refunds and Cancellation Policy

Last updated: September 25, 2026

We’re a small team at waitrosek, and we take every order personally. If something arrives damaged, defective, incorrect, or materially different from what the product page promised, let us know within 30 days of confirmed delivery and we’ll work it out with you.

What we’re happy to cover

• Items damaged on the way to you.
• Defective items, or items that can’t be used as described.
• Items that aren’t what you ordered.
• Items that are materially different from the product-page description.

What we’re not able to cover

• Change-of-mind, buyer’s-remorse, or personal-preference returns.
• Incorrect product, flavor, size, or quantity selected at checkout.
• Items that have been opened, consumed, used, altered, emptied, contaminated, or damaged by the customer — unless directly tied to an eligible reported defect.
• Returns sent back without talking to us first.

Nothing in this policy limits rights that cannot be waived under applicable consumer law.

How to reach us

Email support@waitrosek.shop within 30 days of delivery. Include your order number, the checkout email, a short description of the issue, and clear photos or video of the product and packaging. We’ll review everything and send return instructions — please don’t ship anything back before we confirm.

Return shipping & fees

For approved claims, we cover the return journey. When a physical return is required, we provide a prepaid return label or reimburse your approved return-shipping cost. No restocking fee for approved eligible claims.

Approved returns go to:

waitrosek
112 Kirkwood Drive
Moore, South Carolina 29369
United States

Inspection and resolution

Once the return arrives, we inspect it against the reported issue. An approved claim may be resolved with a refund, replacement, or another solution you accept and that’s permitted by law. We may deny a claim if the item doesn’t match the order or approved reason, or if requested evidence isn’t provided.

Refund timing

Approved refunds are issued to the original payment method within 5 business days after approval or inspection. Banks and card issuers may need an additional 5–10 business days to post the credit. We don’t control financial-institution processing times.

Contact

Email: support@waitrosek.shop
Phone: +1 864-415-7729